Refund & Cancellation Policy

Yeh Policy batati hai ki Meri Janu ke credit top-ups aur subscriptions ke liye cancellations aur refunds kaise kaam karte hain. Yeh India ke Consumer Protection (E-Commerce) Rules, 2020 ke under required tareeke se, pay karne se pehle padhi jaane ke liye likhi gayi hai — baad mein discover karne ke liye nahi. Yeh hamare Terms & Conditions ka part hai.

Tum kabhi bhi Dashboard → Settings → Subscription se ek recurring subscription cancel kar sakte ho. Cancellation future renewals ko rokta hai — jis period ke liye tumne already pay kar diya hai uske end tak tumhe apne paid tier tak full access milta rehta hai, aur uske baad tumse dobara charge nahi liya jata. Standard subscription practice ke hisaab se, sirf isliye ki tumne beech mein cancel karna choose kiya, hum current billing period ke unused portion ke liye prorated refund nahi dete — exceptions ke liye Refund Kab Apply Hota Hai dekho.

Credits tumhare chat karne par consume hote hain aur tumhara account active rehne tak indefinitely tumhare account mein rehte hain — inki koi expiry nahi hai. Kyunki credit purchase tumhe turant kuch usable deti hai, neeche Refund Kab Apply Hota Hai mein di gayi specific situations ko chhodkar, kisi bhi portion ke use ho jaane par, ya intended tareeke se use ke liye available hone par, credit purchases non-refundable hain.

Review par nimnlikhit mein se koi ek genuinely true paye jaane par hum charge refund karenge:

• Billing error — same purchase ke liye tumse do baar charge liya gaya, galat amount charge hua, ya already cancel karne ke baad charge hua.
• Verified technical failure — hamari taraf (tumhare device ya network ki nahi) ki kisi kharabi ne tumhe khareede gaye credits ya subscription features tak access karne se roka, tumne isse hume report kiya, aur hum ise reasonable time (hamara target 5 business days hai) mein fix nahi kar paaye.
• Service materially deliver nahi hui — kisi subscription ke liye, agar hamare systems down the ya paid tier billing period ke ek significant, verifiable hisse ke liye substantially unusable tha, tumhari kisi galti ke bina.
• Jahan Indian consumer protection law se required ho — upar bataye gaye ke bawajood, hum hamesha us refund ka sammaan karenge jiska haq koi court, consumer forum, ya applicable law tumhe deta hai.

Har case mein, approve karne se pehle hum tumhare account ke usage logs review karte hain — yeh ek manual, verified process hai, automatic nahi.

Ise shuru mein hi clear kar dena zaroori hai: refund request sirf isliye approve nahi ki jaati ki tumne:

• Apne khareede gaye zyadatar ya saare credits ya messages use kar liye aur phir decide kiya ki tumhe apna paisa wapas chahiye — jo tumne pay kiya usse use karna is baat ka proof nahi hai ki kuch galat hua.
• Apna mind change kar liya, kahin aur cheaper option mil gaya, ya bas ab subscription nahi chahiye — iske bajaye Subscription Cancel Karna ke under kabhi bhi cancel karo; isse future charges ruk jaate hain lekin current period refund nahi hota.
• Kisi companion ki personality, tone, ya kisi specific reply ko personally enjoy nahi kiya — yeh ek product-fit ya content-quality concern hai, technical fault nahi, jab tak wo reply khud hamare Terms & Conditions — Acceptable Use violate na kare, jis situation mein please in-chat report action bhi use karo.
• Hamare Terms & Conditions violate karne ke liye tumhara account suspend ya terminate ho gaya.

Decide karne se pehle hum reported issues ko tumhare actual usage se check karte hain — koi request jo hamare logs mein dikhi baat se match nahi karti (jaise, ek aise account par "technical failure" report karna jisne related period ke dauran normally messages send aur receive kiye) decline kar di jaayegi.

Charge lagne ke 7 din ke andar, neeche Grievance & Contact section mein diye address par hume email karo, saath mein apna registered email, charge ki approximate date aur amount, aur kya galat hua uska description do. Hum tumhari request ko 2 business days ke andar acknowledge karenge aur review ke liye zaroori saari information milne ke 5 business days ke andar tumhe decision denge.

Approved refunds Razorpay ke through tumhare original payment method par issue kiye jaate hain. Hamare initiate karne ke baad, yeh typically tumhare bank ya payment provider ke hisaab se 5–10 business days ke andar tum tak pahunch jata hai — release hone ke baad yeh hissa hamare control se bahar hai.

Agar kisi charge mein kuch galat hai, please pehle hume contact karo — is tareeke se zyadatar issues bank dispute ke through se zyada fast resolve hote hain. Agar tum hume contact kiye bina apne bank ya card network ke saath chargeback file karte ho, dispute investigate hote waqt hume tumhara account hold par rakhna pad sakta hai.

Hum is Policy ko time-to-time update kar sakte hain; tumhari purchase ke waqt effective version hi us purchase par apply hota hai. Hum naye "last updated" date ke saath revised version yahan post karenge.